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Junior IT Support Technician


 We are looking for a bilingual Junior IT Support Technician to join our IT team in Bogota. Our ideal candidates are self-motivated, collaborative, passionate about IT, and excited to learn new techniques and technologies. 

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Junior IT Support Technician


Calle 67 # 4A-68, Bogotá Cundinamarca 10001

What you will be doing

  • Maintain and administer inventory of employee equipment including laptops / workstations, monitors, printers and accessories. Prepare and deploy new employee equipment.
  • Decommission outdated or broken equipment.
  • Provide training and onboarding to minimize errors and insure optimal computer system utilization.
  •  Provide ongoing technical support, maintenance, repairs and data restoration to all local and remote staff in US & Colombian offices. 
  • Act as go-between end users and higher level support.
  • Create and maintain training documentation.
  • Install and configure software and OS system updates.
  • Follow procedures and security policies as they relate to computer support services. 

What we need from you

  • 1-3 years experience in related field.
  • Proficiency in Macintosh OS and Apple Hardware, troubleshooting, and customer service. 
  • Ability to conduct research into a wide range of computing issues as required.  
  • Able to read and understand technical manuals. 
  • Serving multi employee locations. 
  • Familiar with general cloud software.
  • Experience with Microsoft Office, Google Workspace, JAMF Pro, SalesForce 
  • Experience in troubleshooting and resolving printer issues. 
  • Strong interpersonal, written, & oral communications skills for technical and non-technical audiences. 
  • Ability to deliver outstanding customer service and demonstrate professionalism while maintaining composure in stressful situations.

Equal Opportunity Employer

Tambourine does not discriminate, and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, martial status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by federal, state, or local laws, in the process of hiring, retention, or the promotion of the employee.

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our culture

We make great work. But, culture is more than that—it’s about making it great to work. We believe that loving what you do is all about loving how you do it. We’re about much more than cocktail parties and pool tables (although, we do have both). We champion individuality, strive for unity, and seek to keep the opportunities for growth wide open.

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