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The Road Ahead: The Future of Hotel Marketing

December 11, 2013 • By

In 1985 my grandparents took me to their local travel agent, a sweet woman named Ruth, to book a vacation to Florida. I remember being mesmerized by the beautiful brochures and exotic posters on display. Who knew that within a relatively short period of time, Ruth and the entire travel ecosystem would be disrupted by technology that empowered consumers to plan their own trips, preview images, videos, reviews from previous guests, make dinner reservations and chat (for free) with a concierge in Bangkok from the comfort of their home! Read More »


Future