thoughtful advice from one DOSM to another.
Chief Marketing Officer, Retro Hospitality
“ Create an environment where the best ideas win. ”
At Retro Hospitality, we specialize in independent hotels. Many of our hotels are in historic buildings or are adaptive reuse, and it is our goal to breathe new and exciting life into them. Our approach, and I believe our success, is based on what I call “passionate collaboration” with stakeholders in our local communities.
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Director of Marketing, InterContinental Miami Hotel
“ Just give customers what they’re looking for. ”
A digital marketer’s job is to think like the customer. What do they want? How do they shop? What would I want if I were them? And then from there, we build digital experiences that speak directly to them.
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President of Sales and Marketing, Couples Resorts
“ Focus on technology that connects you directly to your target audience. ”
With new technology, new marketing tools, and new social platforms, we have to be diligent in investing in strategies that align with our target audience.
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Head of Marketing, JC Resorts
“ Everyone is planning their next trip, even if they don’t know it. ”
The customer is always somewhere in the consumer journey. That’s a concept we’ve embraced at JC Resorts. Some people look at the consumer journey as linear. We see it as spherical.
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Former SVP, Ecommerce, Aimbridge Hospitality
“ Stop competing for talent. Create your own farm team. ”
As hospitality leaders, we are competing against other management companies, brands, and digital agencies for the same dwindling talent pool. And that’s just in the hospitality space. We’re also competing with other, sometimes sexier, industries that can be more aggressive with their compensation packages.
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Corporate Director of Digital Marketing, Pacific Hospitality Group
“ When you know who you are, you find out who your customers are. ”
You can have a lot of grand initiatives, but if you don't understand how customers are experiencing the property, who they are and how they are shopping, what goes into their decisions, you’ve lost sight of your job as a marketer.
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Chief Commercial Officer, The Kessler Collection
“ Find the Right Partners And Get a Great Traffic Controller ”
When I took over marketing at Kessler, I decided I would contract out most of our marketing, leaving my in-house team to determine the overall strategy, as well as manage and coordinate our partner’s efforts.
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Director of Digital Marketing, The Palms Hotel & Spa
“ How do some marketers get everything they want? ”
As an independent hotel, we’ve got a great advantage in the marketplace. We’re nimble. We can change directions at a moment’s notice and pivot when we need to pivot—unlike, say, a big brand.
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Founder, CGB Advisory Group
“ Know where your customers are. Then meet them there. ”
As a hotel marketer, I can’t create demand. I can’t get people to stay at my hotel if they don’t want to visit our city. That was true before the pandemic. And it’s still true after. The good news is that creating demand is not my job.
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Marketing Director, Ocean Edge Resort & Golf Club
“ We transformed a two-season hotel into a four-season destination. ”
There’s no getting around it—Cape Cod is a tough sell in the winter. But, the pandemic forced us to get creative. Really creative.
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VP of Marketing, White Lodging
“ Hospitality needs a new kind of marketer. ”
As marketers, we live inside digital platforms. If you're not deeply in tune with digital trends and the technology, you can't build a meaningful marketing strategy.
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Director of Revenue Management, The Lotte New York Palace
“ We blew up the silos and never looked back. ”
Those infamous silos. We always hear about them. And we always hear about breaking them down. What needs to happen is a change in culture and that doesn’t need to be scary or painful for the organization.
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Director of Marketing, Trump International Beach Resort Miami
“ You’ve got to deal in realities. The market is the market. ”
As hotel marketers, we have to deal with the realities of the market. I’ll be the first to admit, being a Trump branded hotel in the middle of extreme political polarization and the covid pandemic has not been easy. There’s no need to hide from it or sugar coat it.
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VP of Sales and Marketing, Humanist Hospitality
“ Experience is the new commodity. ”
Whatever feelings you might have about Instagram, the smartphone explosion, or your friends that take pictures of everything, one thing is clear: people crave experiences.
read moreInstrumental tactics
join the growing list of hoteliers who rely on instrumental tactics.
