Go beyond
simple posts…

We deliver comprehensive social media management for hotels & resorts worldwide using a potent mix of technology and creativity.

  • Social media strategy & content
  • Capture UGC/past guest content
  • Paid social advertising campaigns
  • Influencer outreach

Personalized Content

Consistent branding carried across all platforms based on website design and your property's unique personality.

Tambourine Social Branding Screenshots and Examples

Take a closer look at our social video content

The St. Regis San Francisco

The St. Regis San Francisco

St. Kitts Tourism Authority

Capture guest stories

We use our own UGC capture tech called Tout to:

  • Identify, review and capture guest-generated content
  • Obtain usage rights
  • Curate for future use across all marketing channels

Tout sample

Precision targeted social advertisingReach new guests with pinpoint precision, based on

  • Location

  • Demographics

  • Hobbies & interests

Screenshot of Trip Advisor Management Response

Reputation Management

We monitor guest reviews on all major channels: delivering fast, friendly consumer response and escalating operational issues to safeguard the property’s reputation.

Social Media Listening

We monitor all your social channels 24/7: detecting issues that affect your reputation and seizing opportunities to engage evangelists.

  • Channels include: Facebook, Instagram, Twitter.
  • Monitor reviews, hashtags, mentions, tags and geotags.
  • 24/7 monitoring.
  • Operational issues escalated to property team.
Screenshots of McCaren Hotel Facebook page