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onboarding specialist (project manager)

We are growing and currently seeking an Onboarding Specialist (Project Manager) to join our team in Ft. Lauderdale, Florida. Ideal candidates have strong leadership skills and are naturally organized and detail oriented with a "let's get it done" mindset. Tambourine is a fast-paced and quickly growing hospitality & tourism marketing firm with a laid-back culture and a progressive approach. Celebrating its 37 year anniversary, Tambourine is looking for innovative thinkers and leaders who will manage and inspire the team.

Tambourine is a fast paced and vibrant marketing agency. We deliver an all-inclusive managed service program that ensures maximum traffic and conversions across all digital channels. Our team utilizes our own best-in-class technology, branding, print, traditional ad campaigns, and content creation to transform e-commerce for hotels, resorts and destinations. Find us @TamboGram

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EMPLOYMENT TYPE

Full-Time

DEPARTMENT

onboarding

POSITION

onboarding specialist (project manager)

EXPERIENCE

3+ years

LOCATION

100 W Cypress Creek Rd Suite 550, Fort Lauderdale Florida 33309

What you will be doing

  • Manage the onboarding success for our clients during pre-launch.
  • Point of contact for internal and external teams for digital project launches.
  • Manage digital marketing projects with the help of project coordinator.
  • Project manage day-to-day interaction with domestic and international clients in the hotel and travel industry.
  • Manage the project timelines and scope.
  • Communicate effectively and present to clients in person and remotely.
  • Analyze assets and information in order to provide insights and make recommendations for website structure (define categorization, organization and navigational conventions).
  • Create site maps of the user experience and define the details of the information website architecture.
  • Extreme proficiency in managing expectations and overcoming objections, which is critical to the timely and successful delivery of the digital marketing program.
  • Oversee the completion of tasks such as quality assurance checks, and website content upload and assembly.
  • Work with department specialists to define deliverables and timing to launch digital marketing campaigns.
  • Oversee all meetings and participation of internal teams.
  • Ensure all program components and projects are executed on time and accurately.
  • Other responsibilities as assigned

What we need from you

  • Bachelor's Degree in Marketing, Communications, Business, Project Management, Advertising or related field or equivalent experience
  • Minimum of 3+ years project management experience.
  • A deep understanding of digital marketing project management: Web Design and Development, deploying media campaigns, SEO strategy, Social Media.
  • An innate and developed ability to manage client perception.
  • Proven track record of leadership and teamwork skills.
  • Strong verbal and written communication skills.
  • Detailed-oriented and organized by nature.
  • Proven capacity to work with minimal direct oversight in a collaborative cross- functional team environment.
  • Ability to effectively manage shifting priorities.
  • Superb problem-solving skills.
  • Ability to manage multiple projects in a fast-paced environment.
  • Proficiency in G-Suite.
  • Experience working in a content management software.
  • Experience working in a project management software.

Not required, but a huge plus:

  • Knowledge of social media advertising
  • Knowledge of search engine marketing (organic/paid)
  • Knowledge of the hospitality and travel industry
  • Proficiency in Mac OS
  • Experience working with OmniGraffle or related software
  • Multi-lingual

Benefits & perks you receive from us

  • 401K (after one year of employment)
  • Health Insurance (Medical, Dental and Vision)
  • Life and DBL Insurance (Employer Funded)
  • Paid Time Off balance
  • Work From Home balance
  • Creative work atmosphere and culture
  • Top tier hardware and industry software
  • Unlimited coffee and tea

Equal Opportunity Employer

Tambourine does not discriminate, and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, martial status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by federal, state, or local laws, in the process of hiring, retention, or the promotion of the employee.

apply now