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digital marketing account manager

We are growing and are looking for a Digital Marketing Account Manager to join our fast-growing, in-house team. Our ideal candidate is an analytical leader, strategy focused, detail oriented, and a great multi-tasker. This is an Account Service position where you will be the main point of contact for our clients and are in charge of the account strategy, project management and reporting/analytics. Celebrating its 37 year anniversary, Tambourine is looking for innovative thinkers and leaders who inspire. This is an in-person position based out of our headquarter office in Fort Lauderdale, FL.


Tambourine is a fast-paced and quickly growing hospitality & tourism marketing firm with a laid-back culture and a progressive approach. We deliver an all-inclusive managed service program that ensures maximum traffic and conversions across all digital channels. Our team utilizes our own best-in-class technology, branding, print, traditional ad campaigns, and content creation to transform e-commerce for hotels, resorts and destinations. Find us @TamboGram.

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account executive - hotels


digital marketing account manager


100 W Cypress Creek Rd Suite 550, Fort Lauderdale Florida 33309

What you will be doing

  • Ultimate accountability for the success of the Client relationship, including the Client’s perception of the value of our partnership.
  • Work with and oversee an Account Executive and Account Coordinator to manage the relationship and deliverables of monthly marketing programs, including - website edits, email marketing, social media, paid advertising.
  • Lead all non-Sales Client-facing meetings, including Reporting and Media Planning for select top tier clients
  • Work with clients to understand business problems and turn them into actionable strategies.
  • Extreme proficiency in managing expectations and overcoming objections, which is critical to the timely and successful delivery of our solutions to clients in accordance with their needs and goals.
  • Analyze property performance data in order to provide insights and make recommendations for improvement.
  • Working knowledge and ability to clearly communicate about marketing processes including: Pay-Per-Click advertising, Social Media advertising, and lead generation initiatives.
  • Responsible for successful onboarding of new client accounts.
  • Responsible for monthly reporting calls to top tier clients.
  • Anticipate Client needs and take proactive approach to servicing account, including monitoring client KPIs, and formulating innovative solutions to existing problems.
  • Act as team lead and provide direction and guidance for designated Account Executive and Account Coordinator.
  • Oversee development, execution and performance of annual strategic media plans. For top tier clients
  • Ensure that all deliverables are met and any requested deliverables that are “out of scope” are managed with Client and Sales participation.
  • Maintain thorough knowledge of the client’s business, the consumer, and the marketplace in order to proactively contribute ideas and solutions

What we need from you

  • An innate and developed ability to manage Client perception at an extremely high level.
  • A deep understanding of Digital Marketing including: Web Design and Development, e-Commerce conversion best practices, and email marketing.
  • Strong knowledge of various Paid Digital Advertising platforms including: Paid Search, Social Media, Display and Programmatic advertising. Knowledge of traditional media (Print, TV, OOH, Radio) a plus!
  • In-depth knowledge of Google Analytics and the ability to review and analyze user behavior to optimize e-commerce performance.
  • Professional communication skills (written and verbal) with experience in public speaking.
  • The ability to manage multiple projects in a fast-paced environment while maintaining a high level attention to detail.
  • Self-motivated and highly organized.
  • Must be able to travel domestically and internationally.
  • Bachelor’s Degree in Marketing/Advertising, related field or equivalent experience.
  • Minimum 3+ years digital marketing/experience in Advertising Agency or hotel/tourism environment.

Preferred but not Required:

  • CHDM certification
  • Google-certified in Digital Marketing
  • Short Creative Copy Experience (Banner ads, email)
  • Proficiency in Mac OS
  • Proficiency in MS Office, Excel, PowerPoint /Keynote
  • Hotel/destination marketing experience a MAJOR plus
  • Working knowledge of Print production
  • Multi-lingual

Benefits & perks you receive from us

  • 401K (after one year of employment)
  • Health Insurance (Medical, Dental and Vision)
  • Life Insurance (Employer Funded)
  • Paid Time Off balance
  • Extra PTO for recreational stays in client properties
  • Work From Home balance
  • Creative work atmosphere and culture
  • Top tier hardware and industry software
  • Tri Rail commuter discount

Equal Opportunity Employer

Tambourine does not discriminate, and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, martial status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by federal, state, or local laws, in the process of hiring, retention, or the promotion of the employee.

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