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Digital Marketing Account Manager

If you are an analytical leader, strategy focused, detail oriented, and a great multi-tasker, join our band! We are growing and are looking for a Digital Marketing Account Manager to join our team. This is an Account Service position where you will be the main point of contact for our clients and are in charge of the account strategy, project management and reporting/analytics. 

This position is based in our HQ office in Fort Lauderdale, FL.

Tambourine is one of the country’s fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with award-winning creative design, we revolutionize e-commerce for hotels, resorts and destinations. 

Championing professional growth, prioritizing wellness and nurturing a healthy work-life balance is our formula for a unique company culture. 

A few of our perks include 100% company-paid medical insurance, generous paid time off & holidays, 6 WFH days a month, maternity/paternity leave - and more! 

Find us @TamboGram to learn more. 

apply now

EMPLOYMENT TYPE

Full-Time

DEPARTMENT

account executive - hotels

POSITION

Digital Marketing Account Manager

LOCATION

100 W Cypress Creek Rd Suite 550, Fort Lauderdale Florida 33309

What you will be doing

  • Ultimate accountability for the success of the Client relationship, including the Client’s perception of the value of our partnership.
  • Work with and oversee an Account Executive and Account Coordinator to manage the relationship and deliverables of monthly marketing programs, including - website edits, email marketing, social media, paid advertising.
  • Lead all non-Sales Client-facing meetings, including Reporting and Media Planning for select top tier clients
  • Work with clients to understand business problems and turn them into actionable strategies.
  • Extreme proficiency in managing expectations and overcoming objections, which is critical to the timely and successful delivery of our solutions to clients in accordance with their needs and goals.
  • Analyze property performance data in order to provide insights and make recommendations for improvement.
  • Working knowledge and ability to clearly communicate about marketing processes including: Pay-Per-Click advertising, Social Media advertising, and lead generation initiatives.
  • Responsible for successful onboarding of new client accounts.
  • Responsible for monthly reporting calls to top tier clients.
  • Anticipate Client needs and take proactive approach to servicing account, including monitoring client KPIs, and formulating innovative solutions to existing problems.
  • Act as team lead and provide direction and guidance for designated Account Executive and Account Coordinator.
  • Oversee development, execution and performance of annual strategic media plans. For top tier clients
  • Ensure that all deliverables are met and any requested deliverables that are “out of scope” are managed with Client and Sales participation.
  • Maintain thorough knowledge of the client’s business, the consumer, and the marketplace in order to proactively contribute ideas and solutions

What we need from you

  • An innate and developed ability to manage Client perception at an extremely high level.
  • A deep understanding of Digital Marketing including: Web Design and Development, e-Commerce conversion best practices, and email marketing.
  • Strong knowledge of various Paid Digital Advertising platforms including: Paid Search, Social Media, Display and Programmatic advertising. Knowledge of traditional media (Print, TV, OOH, Radio) a plus!
  • In-depth knowledge of Google Analytics and the ability to review and analyze user behavior to optimize e-commerce performance.
  • Professional communication skills (written and verbal) with experience in public speaking.
  • The ability to manage multiple projects in a fast-paced environment while maintaining a high level attention to detail.
  • Self-motivated and highly organized.
  • Must be able to travel domestically and internationally.
  • Bachelor’s Degree in Marketing/Advertising, related field or equivalent experience.
  • Minimum 3+ years digital marketing/experience in Advertising Agency or hotel/tourism environment.

Preferred but not Required:

  • CHDM certification
  • Google-certified in Digital Marketing
  • Short Creative Copy Experience (Banner ads, email)
  • Proficiency in Mac OS
  • Proficiency in MS Office, Excel, PowerPoint /Keynote
  • Hotel/destination marketing experience a MAJOR plus
  • Working knowledge of Print production
  • Multi-lingual

Benefits & perks you receive from us

  • Medical Insurance (base option 100% paid by us)
  • Dental & Vision Insurance
  • 401K (after one year of employment)
  • Life & Long Term Disability Insurance (100% paid by us)
  • Additional Life & Short-Term Disability Insurance 
  • Parental Leave (up to 3 months paid)
  • Pet Insurance
  • Generous Paid Time Off
  • 12 Paid Holidays
  • Extra PTO for recreational stays in client properties
  • Creative work atmosphere and culture
  • Top tier hardware and industry software (We love Apple products!)
  • Tri-Rail Commuter Discount

Equal Opportunity Employer

Tambourine does not discriminate, and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, martial status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by federal, state, or local laws, in the process of hiring, retention, or the promotion of the employee.

apply now

our culture

We make great work. But, culture is more than that—it’s about making it great to work. We believe that loving what you do is all about loving how you do it. We’re about much more than cocktail parties and pool tables (although, we do have both). We champion individuality, strive for unity, and seek to keep the opportunities for growth wide open.

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